Following on from our Thrive Conference in May, ITM is excited to bring you Thrive 2.0 !
On 29th September we will using the same great virtual platform to help our industry adapt, connect and rebuild.
Register now at http://itm.org.uk/events.html
#ITMvirtual
Our 2 day conference is now live on our brand new On Demand page aimed to be the new home of your virtual learning. http://ow.ly/UFC050zMAjb
This resource is free to all paid delegate places. We will add both days directly to your ITM account within the coming days #ITMvirtual
Speaking at #ITMVirtual, @TripActions CEO @arielcoco noted that "customers want transparency on fees and service levels". That's why we charge a single itinerary fee that includes travel agent support and publicly share KPIs like traveler sat, NPS & more https://bit.ly/2WwHjIU
Huge thank you to #ITMvirtual for this week's conference! đź‘Ź
Highlights include a presentation by Ben Page from Ipsos, talks from Karen Hutchings at EY & Paul Abbott at Amex.
Looking forward to next year's and meeting face to face! đź“…
#igo_anywhere #ITMevents #goldsponsors
We wanted to say a huge thank you and congratulations to @ITMtweets for hosting such a fantastic virtual conference over the past couple of days - what a success it was.
#ITMVirtual
Day 2 - Wednesday 13 May
09:45
Morning Meditation
brought to you by American Express
Energise, re-focus and set yourself up for the working day ahead with a short meditation practice from American Express. The session can be done at your desk or anywhere you are able to sit quietly.
Speaker
Geoff Rupp
Ascending Minds
09:55
thrive Opening
with Scott Davies
Energise, re-focus and set yourself up for the working day ahead with a short meditation practice from American Express. The session can be done at your desk or anywhere you are able to sit quietly.
The session may be virtual, but it doesn’t mean you have to miss out on the goods. Click here to receive a complimentary yoga mat from American Express, while supplies last.
Redemption of the item is non-transferrable. One item per registered attendee.
Recipients must be an ITM Conference 2020 attendee, living within the United Kingdom to be eligible.
10:00
Education Session: Pecha Kucha 1&2
It’s back!! Rated as one of the most popular sessions in 2019 – This high energy breakout session exposes delegates to the latest and greatest innovative ideas, concepts and products in our industry! Covering all sectors presentations will be in 6 minutes 40 seconds – prepare to learn about the best innovation in the market in a fun and fast way!
Speakers
Scott Davies
CEO
ITM
10:15
Keynote
with Robert IsomÂ
American Airlines is arguably the largest airline in the world, and has been making impressive progress in recent years. We hear from their President, Robert Isom on the main threats and opportunities as a result of the pandemic. Learn from one of aviation’s giants on hot topics such as travel reassurance, expansion and sustainability strategies.
Speakers
Robert Isom
President
American Airlines Group and American Airlines
Martin Ferguson
Vice President of Communications and Public Affairs
Amex GBT
10:50
Education Session - Pecha Kucha 3, 4 & 5
It’s back!! Rated as one of the most popular sessions in 2019 – This high energy breakout session exposes delegates to the latest and greatest innovative ideas, concepts and products in our industry! Covering all sectors presentations will be in 6 minutes 40 seconds – prepare to learn about the best innovation in the market in a fun and fast way!
Speaker
Scott Davies
CEO
ITM
 
11:10
Break
11:30
Stay Safe
with John Rogers
Hilton is one of the world’s most recognised brands. The hospitality industry has been dramatically impacted by the Coronavirus pandemic and in this session we hear from one of the industry’s key players. Find out what accommodation providers are doing to keep travellers safe, as we discuss social distancing, hygiene, timeframes for a recovery and more.
Speakers
John Rogers
Senior Vice President, Brands and Franchise Operations, EMEA
Hilton
Martin Ferguson
Vice President of Communications and Public Affairs
Amex GBT
12:00
Education Session: Traveller Interrupted - Navigating the World of Disruption Management
Understanding the moving cogs within an organisation and supply chain is vital when dealing with travel disruption. The current crisis has certainly highlighted where there may still be gaps within our travel ecosystems. This discussion will look at the roles and responsibilities of stakeholders within a crisis situation and how to align your processes to manage disruption in the most effective way.
Speakers
Gemma King
Director of Corporate Travel, EMEA APAC
Omnicom Group
Matthew Judge
Group Managing Director
The Anvil Group (International) Limited
Patrick McDonagh
CEO
Clarity
Jo Lloyd
Nina & Pinta
12:30
Lunch & Sponsor Showcase
13:15
Winning Traveller Confidence
with Bob Somers
Understand what airlines are and should be doing to win traveller and buyer confidence. We explore how airlines, airports and authorities can work together to implement consistent measures that work. Together with an insightful approach to business recovery utilising your company’s culture as its true USP.
Speakers
Bob Somers
Senior Vice President – Global Sales
Delta Air Lines
Scott Davies
CEO
ITM
13:45
Ground Zero
with iGo
iGo is a technology platform that delivers a mobility marketplace including automated services such as taxi and private hire vehicles. Some forms of ground transport are likely to be a prominent solution to future movement and social distancing. Those that invest and innovate during this current period are likely to not just survive but to thrive in the new “norm”. We hear from Safa Alkateb, CEO at Autocab on how they intend to drive sustainable business travel recovery.
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Speakers
Safa Alkateb
CEO
Autocab
Richard Tams
Director & Founder
Tailwind Advisory
14:00
Choices In A Changed WorldÂ
with Jeff Martin
Get a better understanding of how younger people are motivated in their behavioural and buying choices and how much the world has changed. Paint a picture of a near future world and how we should facilitate the ability for individuals and organisations to make responsible choices, pay it forward and thrive.
Speakers
Jeff Martin
Founder & CEO
Tribal Planet, Inc
Richard Tams
Director & Founder
Tailwind Advisory
14:30
Break
14:50
Keynote
with Bella Mackie
Discover the power of exercise for mental wellbeing and unlocking your potential. Hear from Sunday Times Best Book Seller, Bella Mackie on her honest account of her battle with anxiety and the steps she took to finding health and happiness.
Speakers
Bella Mackie
Journalist, Author & Motivational Speaker
Scott Davies
CEO
ITM
15:30
Closing Plenary & ITM Achievement Awards
with Scott Davies & Karen Hutchings
Drawing the Conference to a close we recap on the highlights, crown the winner of our Pecha Kucha session and announce the winners of our annual ITM Achievement Awards.
Speakers
Scott Davies
CEO
ITM
Karen Hutchings
Global Travel, Meetings and Events Leader
EY