


29th September
09:30
thrive 2.0 Opening
Join ITM CEO Scott Davies and ITM Chair Alison Rogan for the opening of thrive 2.0!
Understand how our industry is changing and the ways that we can adapt to meet demand. Get an update on what’s happening in the industry and the results from our new buyer survey. An essential guide on what suppliers and buyers should be focusing on.

Scott Davies | Moderator
CEO | ITM

Alison Rogan | ITM Chair
Director, Head of Travel and Expense | Barclays
09:45
Industry Health Check
Get a temperature check across the industry. We evaluate the impact COVID-19 has had on the Business Travel Industry. Financial analysis of the travel industry and performance forecast. Drawing out the positives, the risks and the opportunities as we look forward to a time where we can thrive once more.

Richard Tams | Moderator
Founder & Director | Tailwind Advisory Ltd

Jarrod Castle
Research Analyst | UBS
10:05
Rob Gurney Interview
Martin Ferguson | Moderator
Vice President, Global Communications & Public Affairs | American Express Global Business Travel

Rob Gurney
CEO | oneworld
10:35
Pivot & Prove
Explore how the role and remit of both the TMC and the travel function within a corporate client are having to respond and flex as a result of the pandemic and the challenges it has presented.
Everything from the size and shape of organisations to their new KPIs and success measures, to the skills and value propositions have needed to be re-imagined.
Two of the industry’s more innovative leaders show us how to pivot your offering and prove your value for the new world.

Scott Davies | Moderator
CEO | ITM

Emma Jones
Director of Global Travel | Willis Towers Watson

Chris Galanty
Global CEO | Flight Centre Corporate
11:05
Break
11:15
Supplier Contracting In The New World (Air, Accommodation, TMC, Rail & Ground)
In these sessions, we will learn how to most effectively assess and revisit your procurement strategy to meet the changed trading environment due to COVID-19. From understanding the legal opportunities and implications across all traffic types when contracting with unknown volumes, restricted inventory and personnel resources, plus the need to reassure travellers that it’s safe to go back on the road, to exploring the need for a revised TMC model to manage these new fluctuating demands.
Our expert speakers will discuss what strategies could be adopted to support your contracting discussions with suppliers to get travellers flying, staying and physically travelling again whilst maximising compliance and cost saving.

Jo Lloyd | Moderator
Partner | Nina & Pinta Consulting

Joanna Kolatsis
Director | Themis Advisory

Carol Fergus
Global Travel Manager | Fidelity International

Jennifer Charlton
Vice President GLOBAL SUPPLIER PARTNERSHIPS IN EMEA | American Express Global Business Travel

Mark Plowright
Head of Sales & Distribution | London North Eastern Railway

Peter Grover
Managing Director | TRIPBAM

Elise Weber
Co-Founder / Chief Sales & Marketing Officer | Skytra

Mark Muren
Head of Global Sales | British Airways
12:30
Lunch
13:00
Do The Hokey Cokey
This session will look to provide insight into the way corporates and suppliers must work hand in hand to present the latest info support travellers at every stage of the journey, from booking to return home.
Understand the essential partnership between a travel team and corporate security today and see the role a risk management organisation can play to ensure employees are kept safe.

Richard Tams | Moderator
Founder & Director | Tailwind Advisory Ltd

Clive Gardner
Global Head of Executive Protection, Travel and Event Security. Head of Physical Security APAC | Barclays

Kerrie Henshaw-Cox
Global Category Lead | AstraZeneca Business Travel

Peter Jenkins
Managing Director, Northern Europe | International SOS
13:30
Servicing the Recovery - Serviced Apartments
The serviced apartment industry had been growing prior to the pandemic and is well placed to perform an important role in the recovery.
Apartment solutions may now be considered as a practical alternative to traditional hotel accommodation as traveller confidence becomes a prime driver in the return to business travel.
In this panel we hear from leaders of the key Serviced Apartment providers to understand how this sector is developing and responding to current challenges.

Claire Barrie
VP Sales, EMEA | Synergy Global Housing

Nick Barton
Chief Commercial Officer | edyn Group

Stuart Winstone
Group CEO | SilverDoor Apartments

James Foice | Moderator
Chief Executive | The Association of Serviced Apartment Providers (ASAP)
13:55
Servicing the Recovery - Ground Transportation
Ground transportation has been considered the poor relation of business travel management until now. Traveller needs, journey patterns, data availability and technological capabilities are changing the approach and positioning of this often-neglected sector of transport. With a focus on increased safety, find out how suppliers across the sector can improve your options and cost management to support the recovery of travel.

Keren Fanan
General Manager | Gett

Sandy Moring | Moderator
Director of Education | ITM

Jason Dunderdale
Head of Sales | FREE NOW for Business

David McNeill
AVP, Global Corporate Sales, EMEA & APAC | Enterprise Holdings
14:20
Break
14:30
Meetings & Events Future
Chris Crowley is joined by industry giants to discuss the future of Meetings & Events in a COVID world and beyond.

Scott Davies | Moderator
CEO | ITM

Chris Crowley | Moderator
Partner | Nina & Pinta Consulting

Reggie Aggarwal
Founder & CEO | Cvent

Toby Lewis
CEO | The Live Group
15:15
“Pax XP” – The Evolving Airline Passenger Experience
With traveler confidence and government permission key to the return of aviation, we take the time to discuss the evolving passenger experience and the call to action from the business travel community to those who control our skies – essentially what our focus boils down to at this stage is standards of safety and instilling confidence in travellers.

Paul Tilstone | Moderator
Managing Partner | FESTIVE ROAD

Nick Careen
Senior Vice President - Airport, Passenger, Cargo and Security | IATA

Thierry Antinori
Chief Strategy and Transformation Officer | Qatar Airways
15:45
Keynote Speaker - John Snyder
John will provide insight into the challenges faced by TMCs at each stage of the pandemic’s evolution and how they are responding.
How will the next few years play out for the travel industry?

Richard Tams | Moderator
Founder & Director | Tailwind Advisory Ltd

John Snyder
President and CEO | BCD Travel
16:00
Closing Remarks
Scott and Alison bring the Conference to a close as they recap the key takeaways from thrive 2.0.

Scott Davies | Moderator
CEO | ITM

Alison Rogan | ITM Chair
Director, Head of Travel and Expense | Barclays
16:15
Happy Half Hour - optional
Scott and Alison bring the Conference to a close as they recap the key takeaways from thrive 2.0.

Scott Davies | Moderator
CEO | ITM
